Return, Exchange & Refund Policy

At Design Stage

Any product in the tentative BoQ can be replaced or removed while you're still discussing designs with your team, i.e., before order placement.

At Order Stage

Since each item is made to order, Spacifydesigns cannot cancel, replace, or modify items once the order is placed. However, please be assured that your design team will always explicitly discuss all items with you before placing orders.

At Delivery Stage

If you receive a damaged or defective Spacifydesigns product, or it doesn’t match our original specifications, Spacifydesigns gives you the following options for returning the product:

• Rectify/Replace the returned product.
• Exchange with another product. If the new product exceeds the order value of the returned product, you will be required to pay the extra amount. If the order value of the new product is less than that of the returned product, we will refund the extra amount to the original payment method within 10 business days.

Pre-Conditions for Return, Exchange & Refund

• All products must be returned unused with their original price tags and labels.
• The original invoice must be presented upon returning the merchandise.
• Customised and made-to-order furniture pieces purchased from Spacifydesigns cannot be returned or exchanged.
• Any non-manufacturing defects and damages post receiving delivery will render the product invalid for returns or replacements.
• Modular kitchens and wardrobes are made-to-order and cannot be returned or exchanged.
• The returns policy is not applicable to services.

Notes

• Customised furniture pieces purchased from Spacifydesigns cannot be returned or exchanged.
• Any non-manufacturing defects and damages post receiving delivery will render the product invalid for returns or replacements.
• Modular kitchens and wardrobes are made-to-order and hence cannot be returned or exchanged.

How Do I Request a Return?

Please write to us at care@Spacifydesigns.in within 3 days of receipt of your order.

72-Hour Inspection Policy

Expect no delays. Once you notify Spacifydesigns for a return request, we will make sure that a Spacifydesigns executive visits your site to inspect the product. If applicable, your return will be initiated in just 72 hours.