Delivery & Installation

1. Who will be installing my home interiors?

Your on-site execution will be handled by expert service partners, trusted and handpicked from over thousands of service providers and contractors in your city, to give you a superlative home design experience. All Spacifydesigns branded products are manufactured at our partnered state-of-the-art factories, partner brands handle their own manufacturing, and customised products are handled by service partners, and then duly delivered and installed.

2. Who are service partners?

Spacifydesigns service partners are trusted professionals, chosen from thousands of service providers and contractors in your city. Our service partners undergo stringent verification on 34 parameters, including quality, timelines, pricing, and workmanship.

3. What are the parameters on which Spacifydesigns vets service partners?

We use over 34 parameters like pricing, craftsmanship, adherence to timelines, labor management, site preservation, etc., to ensure your home interiors are in the best hands. Our regular audits weed out any non-performing service partners and blacklist them.

4. At what point during the project do I choose a service partner?

Once your final designs are ready, your designer will reach out to a select number of service partners for quotations. Your designer, in consultation with you, will choose the best-suited service partner for your home interiors.

5. Can I select the service partner for my project?

Our algorithm matches you with a select number of Service Partners based on your scope, budget, projected timelines, and partner ratings. It is ideal and easier for your designer to make a choice on your behalf as they have prior experience working with our Service Partners. Since we invite quotes from several partners, the best price and quality are ensured for your home interiors. Although if you’d like to be involved in the selection process, please speak to your designer to know how.

6. How many quotes will I receive from service partners?

Typically, a designer can find the best service partner for your home interiors with only two to four quotations. As all our service partners are already vetted, Spacifydesigns eliminates the need for dozens of quotations, saving you a lot of time. However, we would be happy to share more quotes if you’re unsatisfied. But more quotations only mean more negotiations, which would impact your overall project timelines.

7. The quotes shared by Service Partners are higher than expected. Can I request more quotes that fit my budget?

Yes, you can. Your designer will reach out to more service partners and request quotes within your budget. Please speak to your Spacifydesigns designer to know how.

8. Can I bring my own contractor to execute the design?

No. But you needn’t worry! Our service partners undergo stringent audits before they are invited onboard the Spacifydesigns marketplace. In each city, we work with over 200 partners.

9. Will the chosen service partner offer everything that I require for my home project?

Your service partner is chosen based on your project scope. The prime consideration, apart from cost, would be if the service partner can execute all on-site services in your design. However, niche services like home automation would require a field expert, and therefore the requirement to add another service partner to your execution.

10. How long will it take for delivery and installation of my modular products?

Once all orders of your project are confirmed and raised, we promise to deliver and install your modular products — kitchens, wardrobes, and storage — in just 45 days!

For projects where the Spacifydesigns scope only includes modular products, the Spacifydesigns team would request the customer to confirm the material delivery date according to the readiness of the site with civil work completed. The material will be dispatched once services on-site are completed and final payment is made. In case of the site not being ready, the material would be stored in the warehouse for up to 7 days beyond the planned delivery date, after which warehousing charges would be applicable, at Rs 500 per day until the actual dispatch date.

11. What are the terms and conditions for 29-day delivery?

The 29-day delivery is available only in Bangalore. Here are the terms and conditions:

• The delivery period of 29 days is valid only if the finishes chosen for the entire project are from our range of Matt Laminates.
• The 29-day period starts only after 100% payment is completed.
• Valid only for kitchen, wardrobe, and storage projects worth up to Rs.10 lakh.
• Special finishes/Aristo/Custom KWS/Semi-modular and appliance installation are excluded.
• If Spacifydesigns scope includes a countertop, then delivery will happen in 29 days. Else it will be done in 35 days.
• Any additional orders after the 50% stage and snags will not be a part of the 29-day period.

The payment terms for 29-day delivery vary from the regular Spacifydesigns payment terms:

• 10% of the final quote or Rs.25,000 on booking (whichever is higher).
• 50% of project value at order confirmation.
• 100% payment within 7 days of order confirmation.

12. What happens if I only go ahead with a modular order with Spacifydesigns and opt for an independent contractor doing some civil work on-site?

For such projects, where the Spacifydesigns scope only includes modular products, the Spacifydesigns team would request the customer to confirm the material delivery date according to the readiness of the site with civil work completed. The material will be dispatched once services on-site are completed and final payment is made. In case of the site not being ready, the material would be stored in the warehouse for up to 7 days beyond the planned delivery date, after which warehousing charges would be applicable, at Rs 500 per day until the actual dispatch date.

13. How soon can I expect work to begin?

Your service partner will begin work as soon as we confirm the receipt of your order confirmation payment.

14. Will Spacifydesigns service partners affect promised timelines?

We take pride in adhering to our promised timelines. Your designer will not only assist you in choosing the right service partner based on your scope and timelines but will also ensure adherence to mutually agreed milestones and timelines. However, please note that these timelines may be affected due to unforeseen and unavoidable circumstances, which will be duly communicated to you by your designer.

15. Who will be my go-to person during the installation of the project?

At any point during the project, from design to installation, your Spacifydesigns designer will remain your go-to person. Please speak to your designer for any queries, concerns, or clarifications.

16. Who will audit the quality of the project?

A dedicated team at Spacifydesigns is tasked with regularly auditing the quality of your site — to ensure smooth installation of your home project. Our audit team troubleshoots and weeds out any non-performing service partners and blacklists them. Apart from this, your designer will also be closely monitoring your project progression, quality of site work, and will keep you abreast.

17. Are Spacifydesigns services chargeable?

Yes, all Spacifydesigns services are chargeable. Based on the design, scope, and expertise required, the cost will vary. However, all service costs will be included in your final bill of quantities (BOQ), which is an itemized sheet of all products, furniture, and services, before you confirm your order.

18. Are Spacifydesigns services inclusive of taxes?

Yes, all prices indicated in your quotation are inclusive of taxes.

19. Why is there an expiry date attached to the quote?

Spacifydesigns is a marketplace, and therefore we cannot exert any price control for services, materials, or labor costs rendered by third parties. All prices are subject to change — except during the validity of the quote — because of market fluctuations.

20. Will I get a refund if I am unhappy with the quality of work of the service partner?

Once your order is placed, refunds and cancellations will not be entertained. However, if you’re unhappy with the quality of work of your service partner, we will offer to replace your service partner. Please contact your Spacifydesigns designer or Business Manager to know more.

21. Are Spacifydesigns services available separately on demand?

No, Spacifydesigns services are not offered separately or on demand. Our service partners are offered only when you book Spacifydesigns to design your home.